Terms & Conditions

Introduction: These Terms and Conditions (the "Terms") govern the access to and use of the services ("Services") provided on the BitSave mobile application (the "Platform"). The Platform’s underlying technology is owned by Casper Wealth Pte. Ltd., a company incorporated in Singapore. Casper Wealth Pte. Ltd. has licensed the Platform to BitPe Digital LLP, a limited liability partnership incorporated in India, to operate and provide Services to Indian resident users. Similarly, Casper Wealth Pte. Ltd. has licensed the Platform to Casper Digital Inc., a company incorporated in Seychelles, to provide Services to non-Indian resident users.  In addition to operating the Platform, Casper Digital Inc. develops Index Tokens (“BitSave Products”) and has assigned BitPe Digital LLP as an authorised broker for the distribution of these products to Indian resident users. For the purposes of these Terms, Casper Wealth Pte. Ltd., Casper Digital Inc., and BitPe Digital LLP are collectively referred to as the "Company."  By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Services.

 

Eligibility: To be eligible to use the Services, you must be at least 18 years old and have the legal capacity to enter into a contract. You must also be a resident of a jurisdiction in which the use of the Services is not prohibited.

 

Account creation: To use the Services, you must create an account with the Company. You are responsible for maintaining the confidentiality of your account login information and for any activity that occurs under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to comply with this requirement.

 

BitSave products: The Company will allocate your digital assets to the digital asset investment product specified by you on BitSave App. The Company will use reasonable care and diligence in allocating the assets, but does not guarantee any specific level of performance or returns.

 

Investment process: Investors may invest in the product by transferring stable coins (eg. USDT) to the company’s designated wallet or account or by purchasing stable coins (eg.USDT) directly from the company. The company will then use the invested assets to purchase a diverse basket of crypto assets, as per the investment objective of the BitSave product selected by you.

Risks: Investing in BitSave products involves a high level of risk, including the risk of loss of all or a significant portion of the invested assets. Crypto assets are highly volatile and their prices may fluctuate significantly. The product's investment strategy may not be successful and the product may not achieve its investment objectives. Investors should carefully read the offer document and consider their risk tolerance and financial situation before investing in the products.

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Fees: The Company will charge a management fee for the Services, as well as any applicable fees for buying and selling assets within BitSave products. These fees will be clearly disclosed to you before you sign up for the Services.

Communication: Upon signing up on BitSave with your registered mobile number, our team will promptly initiate communication with you. We will contact you through various modes including direct calls and WhatsApp messages in order to guide you through the investment process and provide necessary assistance.

 

Termination: You may terminate your use of the Services at any time by closing your account. For Account Closure procedures, communication has to be through the Compliance email ID (compliance@bitsave.club). The Company may also terminate or suspend your access to the Services at any time, for any reason, without prior notice. Upon termination, you will no longer have access to your index product and any assets remaining in the product will be sold and the proceeds will be returned to you.

 

Disclaimer of warranties: The Services are provided on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Services or the information, content, materials, or products included on the Services. The Company does not warrant that the Services will be uninterrupted or error-free.

 

Limitation of liability: The Company shall not be liable for any loss or damage suffered by investors in the product or any third party, whether direct, indirect, incidental, consequential, punitive, or otherwise, arising out of or in connection with the product or the Company's services.

 

The Company shall not be liable for any loss or damage resulting from:

 

• Changes in market conditions, such as changes in supply and demand for cryptocurrencies, government regulations, and economic or political events.

 

• Changes in exchange rates between US dollars and other currencies.

 

• Disruptions or failures in computer systems or networks.

 

• Cyber-attacks or hacking.

 

• Changes in the legal and regulatory landscape for cryptocurrencies.

 

• Any other risks associated with investing in BitSave Products, as disclosed in the product's offering documents.

 

The Company's liability to investors in the product shall be limited to the amount of the investors' investment value in the product.

 

Governing law: These Terms and the investment in the products shall be governed by and construed in accordance with the laws of the Republic of Singapore, without giving effect to any principles of conflicts of law.

 

Dispute resolution: Any disputes arising out of or in connection with these Terms or the investment in the products shall be resolved through mediation in Singapore in accordance with the Mediation Rules of the Singapore International Mediation Centre. If the parties are unable to resolve the dispute through mediation, the dispute shall be finally resolved by arbitration in Singapore in accordance with the Rules of the Singapore International Arbitration Centre, which rules are deemed to be incorporated by reference into this clause. The arbitration shall be conducted in the English language by a sole arbitrator appointed by the Singapore International Arbitration Centre. The award of the arbitrator shall be final and binding on the parties.

 

Changes to these Terms: The Company reserves the right to change these Terms at any time, and will post any revised terms on this page. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

 

Miscellaneous: These Terms constitute the entire agreement between you and the Company regarding the use of the Services. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible and the remaining provisions will remain in full force and effect. The failure of the Company to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

 

No third-party beneficiaries: These Terms do not create any third-party beneficiary rights.

 

Indemnification: The Customer (You, user of the website or mobile application) agrees to indemnify and hold the Company and its affiliates, officers, directors, employees, and agents harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or in connection with the Customer's investment in the product or the Customer's use of the Company's services. This indemnification obligation shall apply regardless of whether the claim or liability arises from the Company's gross negligence, negligence, or any other fault or wrongdoing. The Customer's indemnification obligation shall not be limited to the amount of the Customer's investment in the product. The Company shall have the right to defend any claim or liability subject to this indemnification obligation, and the Customer shall cooperate with the Company in the defence of such claim or liability.

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Security: The Company will implement reasonable and appropriate measures to protect the security of your personal information and assets within your BitSave Product. However, the Company cannot guarantee the absolute security of your information and assets, and you acknowledge that there are inherent risks in transmitting information and assets over the internet.

 

Privacy policy: The Company's privacy policy explains how the Company collects, uses, and shares information about you when you use the Services. By using the Services, you acknowledge that you have read and understand the privacy policy, and you consent to the collection, use, and sharing of your information as described in the privacy policy.

 

Contacting the Company: If you have any questions or concerns about these Terms or the Services, you may contact the Company at hello@bitsave.club.

 

Changes to the Services: The Company reserves the right to modify, suspend, or discontinue the Services at any time, for any reason, without prior notice. The Company will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

 

Intellectual property: The Services and all content and materials included on the Services, including, but not limited to, text, graphics, logos, images, and software, are the property of the Company or its licensors and are protected by copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use. Any other use of the Services or the content and materials on the Services is strictly prohibited.

 

Risk disclosure: The purchase of cryptocurrency and other digital assets carries a high level of risk, and may not be suitable for all investors. The value of cryptocurrency and other digital assets can fluctuate significantly, and may be affected by various factors such as market trends, regulatory changes, and global economic conditions. Some specific risks associated with investing in BitSave Products include, but are not limited to:

 

• Market risk: The value of the product's investments may decline due to changes in market conditions, such as changes in supply and demand for crypto assets, government regulations, and economic or political events.

 

• Currency risk: Crypto assets are generally traded in US dollars or USD dollar backed stable coins (eg. USDT), but the value of the product's investments may be impacted by changes in exchange rates between US dollars and other currencies.

 

• Technological risk: Crypto assets rely on complex computer systems and networks, and any disruptions or failures in these systems could negatively impact the value of the product's investments.

 

• Cybersecurity risk: Crypto assets are vulnerable to cyber attacks and hacking, which could result in the loss or theft of the product's investments.

 

• Regulatory risk: The legal and regulatory landscape for crypto assets is rapidly evolving and may change in ways that could negatively impact the value of the product's investments.

 

You should carefully consider your risk tolerance and financial situation before investing in crypto assets or other digital assets. The Company is not a financial advisor and does not provide investment advice. You should consult with a financial advisor before making any investment decisions.

 

Compliance with laws: You are responsible for complying with all applicable laws in connection with your use of the Services. This includes, but is not limited to, laws related to tax, money laundering, and the prevention of financial crimes. You agree to provide the Company with any information or documentation that the Company reasonably requests in order to comply with its obligations under applicable laws.

 

KYC (Know Your Customer), Customer Due Diligence and Enhanced Due Diligence for Users: In order to comply with applicable laws and regulations, and to help prevent fraud and money laundering, we may ask you to provide us with certain personal information and documentation as part of our customer due diligence process. This may include your name, address, date of birth, government-issued identification, and other personal information. We may also request documentation to verify your identity and/or address, such as a copy of your passport, driver's license, utility bill, rental agreement or other relevant documents

 

By using our services, you acknowledge and agree that we may use this information and documentation to verify your identity and to comply with our legal obligations. We may also share this information with third parties, such as financial institutions or government agencies, as required by law.

 

If you do not provide us with the requested information and documentation, or if we are unable to verify your identity to our satisfaction, we may not be able to provide you with access to our services. We reserve the right to terminate your account and/or restrict your access to our services at any time if we are unable to verify your identity or if we have any concerns about the legality or security of your account.

 

In order to comply with applicable laws and regulations, and to help prevent fraud and money laundering, we may conduct enhanced due diligence on customers who are classified as Politically Exposed Persons (PEPs). A Politically Exposed Person (PEP) is an individual who holds or has held a prominent public position, making them more susceptible to involvement in corruption, bribery, or other financial crimes. The term includes not just the individual in the public role but often extends to their immediate family members and close associates due to their access to the individual's influence or resources, This can include:

• Spouses or Partners

• Parents

• Siblings

• Children (including stepchildren)

• In-laws

• Close business associates or personal advisors

 

Typical categories of PEPs include:

• Heads of state or government

• Senior politicians

• High-ranking government, judicial, or military officials

• Senior executives of state-owned corporations

• Important political party officials

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If you are a PEP, we may ask you to provide us with additional personal information and documentation as part of our enhanced due diligence process.  This may include information about your public position and your family members, approval from relevant parties, income documents as well as other documents.

 

By using our services, you acknowledge and agree that we may use this information and documentation to verify your identity and to comply with our legal obligations. We may also share this information with third parties, such as financial institutions or government agencies, as required by law.

 

If you do not provide us with the requested information and documentation, or if we are unable to verify your identity to our satisfaction, we may not be able to provide you with access to our services. We reserve the right to terminate your account and/or restrict your access to our services at any time if we are unable to verify your identity or if we have any concerns about the legality or security of your account.

 

No solicitation: The Services are not intended to constitute a solicitation or offer to buy or sell any securities, investment products, or other financial instruments.

 

No legal or tax advice: The Company does not provide legal or tax advice. You should consult with your own legal and tax advisors before using the Services.

 

Conflicts of interest: The Company will disclose any conflicts of interest that may arise in connection with the provision of the Services.

 

Assignment: You may not assign or transfer these Terms or your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer these Terms, in whole or in part, without your consent.

 

Grievance redressal: The standard operating procedure (SOP) for addressing and resolving customer grievances are as follows:

 

• Receiving grievances: Customers may submit their grievances through various channels, such as phone, email, or in person at a customer service counter provided on our website. The company shall ensure that all grievances are promptly received and acknowledged.

 

• Assessing grievances: A designated team or individual will review each grievance to determine the nature and severity of the issue. The team or individual will also assess whether the grievance falls within the company's purview to resolve and whether it can be resolved to the customer's satisfaction.

 

• Investigating grievances: If necessary, the designated team or individual will investigate the grievance by gathering relevant information and speaking with relevant parties. The team or individual will also determine the root cause of the issue and identify potential solutions.

 

• Resolving grievances: The designated team or individual will propose a resolution to the customer and, if the customer accepts, implement the resolution as soon as possible. If the customer does not accept the proposed resolution, the team or individual shall consider alternative solutions and work with the customer to find a mutually satisfactory resolution.

 

• Tracking and reporting: The designated team or individual shall track and document the progress of each grievance and report on the resolution status to the customer. The company will also maintain records of all grievances and resolutions for future reference and analysis.

 

• The company shall appoint a grievance officer to handle and resolve customer grievances. The grievance officer shall be responsible for receiving, assessing, investigating, and resolving customer grievances in accordance with the company's standard operating procedures for addressing and resolving customer grievances. The grievance officer shall also maintain records of all grievances and resolutions and report on the status of grievances to the customer and relevant parties. Customers may contact the grievance officer at the following contact details:
  
  Name: Vishnu Karthik
  Email ID: compliance@casperwealth.com
  WhatsApp: +91-85901-12320

 

Cooperation with Regulatory Authorities: The company shall cooperate with regulatory authorities in legal matters as required by law. If the company is subpoenaed by a court in connection with a legal matter, the company shall consult with its internal legal team to determine the grounds for the subpoena and whether it is legally required to comply with the subpoena. If the company determines that it is legally required to comply with the subpoena, the company shall cooperate with the regulatory authorities and provide any requested information or documents in a timely manner.

 

By accessing and using the company's website and mobile application, the customer acknowledges that they have read, understood, and agreed to be bound by these terms and conditions. The customer further agrees that these terms and conditions shall apply to all future business transactions with the company, including but not limited to the use of the website and mobile application, the purchase of products or services, and the receipt of support or other assistance from the company. If the customer does not agree to these terms and conditions, they should not use the company's website or mobile application.