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Questions We Get Asked

If you're wondering,
someone else is too.

Direct answers on investing, custody, tax, and how your money moves. Written plainly, without the jargon.

  • Getting Started
  • How Your Money Moves
  • Your Investment
  • Safety & Custody
  • Relationship Manager
  • Tax

Getting Started

Is BitSave an exchange?+

No. BitSave is an index investing platform. You don't trade on BitSave. You invest in long-term index products that are institutionally held. You cannot buy or sell individual coins.

How do I get started?+

Download the BitSave app, complete KYC (under 5 minutes), and start your SIP. Your relationship manager will be assigned upon signup and will reach out on WhatsApp.

Is there a minimum investment?+

The minimum investment is $50 USD. BitPe Digital, our India-registered entity, handles rupee conversion for domestic investors.

How Your Money Moves

I invest in Rupees. How does that become a crypto index?+

When you invest, your ₹ is received by BitPe Digital LLP, our India-registered entity. BitPe converts your ₹ into a dollar-denominated stablecoin within India.

The conversion happens within India. Every transaction is subject to TDS and is reported. The Liberalised Remittance Scheme does not apply to this process. For you, there is no forex exposure. This stablecoin is then used to purchase your index units, which are held in institutional custody.

TDS applicability is for Resident Indians. NRI investors have a separate onboarding path and may not be subject to TDS or capital gains in the same manner.

What is TDS on crypto and how does it apply here?+

Under Indian tax law, 1% TDS applies on crypto transactions above the threshold.

Every transaction on BitSave is TDS-compliant and reported. This is not an extra charge. It is deducted at source and will reflect in your Annual Information Statement (AIS), which you can use when filing your returns.

Is there any forex or LRS exposure when I invest through BitSave?+

No. Your ₹ is converted to a stablecoin within India by BitPe Digital. This is a domestic transaction. LRS (Liberalised Remittance Scheme) does not apply. There is no outward remittance of foreign exchange.

What exactly is my ₹ converted into?+

BitPe Digital converts your ₹ into a dollar-denominated digital asset within India — a stablecoin, specifically designed to maintain a 1:1 peg with the US dollar. This conversion happens entirely within India.

This is simply an intermediary step to enable your investment with minimal slippage. You do not hold the stablecoin as an investment. Your final allocation is in index units backed by the underlying crypto assets (Bitcoin, Ethereum, etc.), held in institutional custody.

I deposited money but haven't invested yet. Can I withdraw it?+

Once your ₹ has been deposited and converted, it cannot be returned as ₹ through BitSave.

When you deposit, your ₹ is converted into a dollar-denominated stablecoin within India. Reversing that as ₹ would effectively constitute a forex transaction, a process BitSave does not currently support.

The right next step is to invest. Choose a product, set up your SIP, and your deposit will be allocated as index units at the next NAV cut-off. From that point, you can withdraw your investment anytime, with proceeds returning to you within 2 days.

If you need help deciding which product to start with, your relationship manager is on WhatsApp.

I have seen concerns about stablecoins. Should I be worried?+

The stablecoin used in our process is a dollar-denominated digital asset used only as a conversion mechanism — not as an investment you hold. You are not exposed to stablecoin risk as an end investor.

Your final allocation is in index units backed by the underlying crypto assets (Bitcoin, Ethereum, etc.), held in institutional custody.

Your Investment

When are units allotted?+

Units are allotted within 1–2 hours of the next approaching NAV cut-off time.

How do I withdraw?+

You can withdraw anytime. There is no lock-in period. Proceeds from redemptions arrive within T+2.

Is there a lock-in period?+

No lock-in on any BitSave product.

Safety & Custody

How are my assets protected?+

Your assets are held via institutional custody — segregated, insured cold storage. They are never commingled with BitSave's balance sheet. Proof-of-Reserves are visible and verifiable on the app, 24×7.

What is Proof-of-Reserves?+

An on-chain audit that confirms the assets we say you hold are actually held in custody. We publish this. You can verify it at any time — directly on the blockchain, not just on our app.

Can Bitcoin be hacked or stolen through BitSave?+

Your assets are held in institutional-grade, insured cold storage. BitSave does not hold your private keys. The custody provider uses distributed key management, multi-party computation (MPC), and zero-trust architecture. There is no single point of failure.

Who are BitSave's infrastructure and index partners?+

BitSave is built on institutional infrastructure across four areas: licensed index data from Bloomberg (Bloomberg Galaxy Crypto Index), institutional custody and liquidity via Binance, CoinDCX, and Chainberg, KYC and compliance via Hyperverge, and cloud security via AWS and Cloudflare.

Full partner details, custody safeguards, and live proof of reserves are on our Trust & Security page at bitsave.club/trust.

Relationship Manager

Who is my relationship manager?+

A trained BitSave professional, assigned to you on signup. They're available on WhatsApp and can help with everything from onboarding to account questions to general guidance.

Is my RM a bot?+

No. A real person. Reachable on WhatsApp.

Tax

How is crypto taxed in India?+

Crypto gains in India are taxed at 30% flat, with no deduction for losses. Additionally, 1% TDS applies on transactions above the threshold. This is a factual overview — please consult your CA for advice specific to your situation.

I am an NRI. Does TDS apply to me?+

NRI investors are not subject to the same TDS and capital gains framework as Resident Indians. BitSave has a separate onboarding path for NRI investors. Please reach out to your relationship manager or contact hello@bitsave.club for guidance.

Still Have Questions?

Your relationship manager is one message away.

Real people on WhatsApp — not bots. Or reach us by email and we will get back to you.

Start InvestingWhatsApp Ushello@bitsave.club
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Proof-of-Reserves & Liabilities →
Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.
BitSave is a product of Casper Wealth Group. Casper Wealth Holdings Limited is registered in ADGM, Abu Dhabi.